Service Goal
DOOLIM-YASKAWA’s customer service provides dependable service and
prevent system failure through continuous follow-up management and periodic inspection,
allowing our customers to maintain the stability of their systems.
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1
Continuous follow-up management
through the operation of dedicated
service department
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2
Prevent system problems through
periodic preventive inspection
-
3
Supporting the reliable
maintenance/operation of the solution
Service Category

Repair Service
Rapid support for solving problem
We work hard to maintain the productivity of our customers’ facilities
by resolving their problems quickly and accurately.
You can have 24/7 access to us.

Maintenance Service
Minimize failure through preventive inspection
DOOLIM-YASKAWA’ service strategy is to provide active service with the goal of
minimizing potential failure through regular preventive maintenance, rather than
passive service based on a reactionary strategy.
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Technical Support
Stabilize system facilities and secure
efficiency
The technical support offered by DOOLIM-
YASKAWA ensures that our systems and
equipment always run efficiently and
supports our customers in their use of the
latest systems and software.
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Spare Part Support
Manage history and inventory of
spare parts
The spare part service supports the smooth
operation of the customer's facilities through
part history management and spare parts
inventory management.

Smart Service
Monitoring-based regular reporting service
Through monitoring, we check the status of equipment and system
operation. When applying remote services, regular reporting from
specialized engineers is available, ensuring the stability of facility
operation.
Benefits
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Global network through overseas
Branches
- - Establishing a hot line through overseas networks
- - Sharing real-time issues using the video
- conferencing system
Maximize customer convenience and improve the
utilization of robot systems via overseas branches.
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Support Monitoring System
- - Predictive maintenance through proactive
- monitoring
- - Manage data of Equipment history
The monitoring system enables predictive
maintenance and data history management, and
improves process efficiency and productivity.