Customer Service

We support our customers by providing the best service possible.

Service Goal

DOOLIM-YASKAWA’s customer service provides dependable service and
prevent system failure through continuous follow-up management and periodic inspection,
allowing our customers to maintain the stability of their systems.

  • 1
    Continuous follow-up management
    through the operation of dedicated
    service department
  • 2
    Prevent system problems through
    periodic preventive inspection
  • 3
    Supporting the reliable
    maintenance/operation of the solution

Service Category

Repair Service Rapid support for solving problem We work hard to maintain the productivity of our customers’ facilities
by resolving their problems quickly and accurately.
You can have 24/7 access to us.

Maintenance Service
Minimize failure through preventive inspection DOOLIM-YASKAWA’ service strategy is to provide active service with the goal of
minimizing potential failure through regular preventive maintenance, rather than
passive service based on a reactionary strategy.
  • Technical Support

    Stabilize system facilities and secure efficiency The technical support offered by DOOLIM-
    YASKAWA ensures that our systems and
    equipment always run efficiently and
    supports our customers in their use of the
    latest systems and software.
  • Spare Part Support

    Manage history and inventory of
    spare parts
    The spare part service supports the smooth
    operation of the customer's facilities through
    part history management and spare parts
    inventory management.

Smart Service Monitoring-based regular reporting service Through monitoring, we check the status of equipment and system
operation. When applying remote services, regular reporting from
specialized engineers is available, ensuring the stability of facility
operation.

Benefits

  • Global network through overseas
    Branches
    • - Establishing a hot line through overseas networks
    • - Sharing real-time issues using the video
    • conferencing system
    Maximize customer convenience and improve the
    utilization of robot systems via overseas branches.
  • Support Monitoring System
    • - Predictive maintenance through proactive
    • monitoring
    • - Manage data of Equipment history
    The monitoring system enables predictive
    maintenance and data history management, and
    improves process efficiency and productivity.